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FAQ: FAQ

COMMON QUERIES

DO YOU MAKE CUSTOM KITCHENS, DRAWERS ETC?

WE HAVE MANUFACTURED A LARGE VARIETY OF FULLY CUSTOM KITCHENS IN THE PAST. WE ARE NO LONGER OFFERING THIS SERVICE THOUGH AS WE ARE FOCUSSING ON PROMOTING OUR STANDARD RANGE OF KITCHENS. OUR STANDARD RANGE IS FULL OF FEATURES AND OPTIONS TO SUIT MOST NEEDS. WE CAN STILL MAKE SMALL CHANGES TO OUR STANDARD KITCHENS WITH PARAMETERS. WE ALSO STILL MANUFACTURE CUSTOM DRAWERS. CONTACT US FOR MORE INFORMATION.

WHAT ARE YOUR KITCHENS MADE OUT OF?

OUR KITCHENS ARE MADE FROM MARINE GRADE ALUMINIUM. THEY ARE TIG WELDED FOR STRUCTURAL INTEGRITY AND A PROFESSIONAL FINISH. THE APPLIANCES WE USE ARE FROM REPUTABLE COMPANIES SUCH AS DOMETIC, THETFORD AND SAFIERY. ALL FASTNERS ARE STAINLESS, ALUMINIUM AND/OR ZINC/GAL STEEL FOR STRENGTH AND LONGEVITY. OUR KITCHENS ARE ALL MANUFACTURED IN OUR SUNSHINE COAST FACTORY BY SKIILED AND PASSIONATE AUSSIE TRADESMEN AND TRADESWOMEN

HOW IS GAS AND WATER CONNECTED TO THE STOVE AND SINK?

AS STANDARD ALL OF OUR KITCHENS (WITH A GAS STOVE) COME FULLY GAS COMPLIANCED AND READY TO USE. WE HAVE A GASFITTER ON STAFF WHO PLUMBS UP EACH STOVE USING COPPER PIPE AND BRASS FITTINGS. THIS GAS LINE IS THEN FASTENED TO THE SIDE OF THE KITCHEN FOR RIGIDITY. WE THEN ATTACH A FLEXI GAS HOSE TO THIS WHICH PLUGS INTO YOUR CARAVAN/TRAILER/VEHICLES GAS SUPPLY. THIS IS COMPLIANCE PLATED AND COMES WITH  CERTIFICATION PAPER-WORK. TO USE YOUR KITCHEN IT IS A SIMPLE, QUICK PROCESS OF SLIDING THE KITCHEN OUT, GRABBING THE GAS HOSE OUT FROM THE STORAGE CAVITY UNDER THE REAR OF THE KITCHEN AND PLUGGING IT INTO YOUR GAS SUPPLY. WE SUPPLY REMOVABLE WATER HOSES AND FITTINGS WITH ALL OF OUR KITCHENS AS STANDARD

WHAT ARE THE PAYMENT OPTIONS?

WE ACCEPT CREDIT CARDS (with a transaction fee), EFT PAYMENTS, PAYPAL OR CASH ON PICKUP.

WHAT IS YOUR RETURN POLICY/WARRANTY?

WE FOLLOW THE AUSTRALIAN CONSUMER LAWS FOR RETURNS/REFUNDS/REPAIRS. WE OFFER A LIFETIME WARRANTY ON WORKMANSHIP AND 12 MONTHS ON APPLIANCES AND COMPONENTS. WE ALWAYS DO OUR UTMOST TO SUPPORT OUR CUSTOMERS SO IF YOU HAVE AN ISSUE OUTSIDE OF THE WARRANTY TIMEFRAME CONTACT US AND WE WILL ENDEVOUR TO COME UP WITH A SOLUTION FOR YOU. WARRANTY IS BASED ON A BACK TO WORKSHOP BASIS. 

CAN YOU INSTALL THE KITCHEN FOR ME?

YES WE CAN INSTALL YOUR KITCHEN FOR YOU AT OUR SUNSHINE COAST WORKSHOP. WE CAN ALSO ARRANGE FITTING FOR YOU THROUGH OUR DISTRIBUTORS IN EACH STATE THROUGHOUT AUSTRALIA. WE ALSO INCLUDE AN INSTALLATION MANUAL WITH OUR KITCHENS SO IT IS A SIMPLE DIY PROCESS TO FIT YOURSELF IF YOU ARE REASONABLY COMPETENT WITH USING HAND TOOLS, MEASURING ETC.

CAN YOU FREIGHT MY PRODUCT?

WE FREIGHT AUSTRALIA WIDE. WE HAVE VERY COMPETITIVE FREIGHT RATES. PLEASE CONTACT US AND WE CAN GET A FREIGHT QUOTE TO YOU.

I LIVE OUTSIDE OF AUSTRALIA. DO YOU EXPORT YOUR PRODUCTS?

YES. WE EXPORT ALL OVER THE WORLD. PLEASE CONTACT US FOR A SHIPPING QUOTE

 

IS THERE A SHOP IN MY STATE/ AREA WHERE I CAN VIEW YOUR PRODUCTS?

YOU CAN VIEW OUR KITCHENS DIRECTLY AT OUR SUNSHINE COAST MANUFACTURING FACILITY OR THROUGH OUR DISTRIBUTORS WHO HAVE OUR KITCHENS ON DISPLAY. CURRENTLY YOU CAN VIEW OUR PRODUCTS AND/ OR PURCHASE OUR KITCHENS AT THE FOLLOWING LOCATIONS:


AUTOBARN BURLEIGH HEADS
AUTOBARN LISMORE
SUNSEEKER CARAVANS
SUNRISE CARAVANS
SUNLAND CARAVANS
SUNDOWNER RV
AVIDA MOTORHOMES
TITAN CARVANS
TORQUE CARAVAN SERVICES
KRATZMAN CARAVANS
KOKODA CARAVANS
INDIE CAMPERS
ASSET CAMPERS
CAMERON CARAVANS SA
CAMERON CARAVANS WA
 
WE ARE ALSO LOOKING FOR FURTHER DISTRIBUTORS IN ALL STATES. PLEASE CONTACT US FOR MORE DETAILS

WHERE ARE YOU LOCATED? AND CAN I VIEW YOUR PRODUCTS THERE?

OUR MANUFACTURING FACILITY IS LOCATED IN YANDINA ON THE SUNSHINE COAST IN QLD. WE HAVE SEVERAL KITCHENS ON DISPLAY THERE AND ALSO A VARIETY OF IN STOCK MODELS AVAILABLE FOR IMMEDIATE PURCHASE OR DELIVERY.

WHAT MODEL CARAVANS/ VEHICLES ETC DO OUR KITCHENS FIT IN?

WE HAVE A KITCHEN TO SUIT ALMOST EVERY APPLICATION. THE DIMENSIONS OF OUR KITCHENS ARE NOTED ON THE KITCHEN MODELS ON OUR WEBSITE. IF YOU ARE UNSURE IF A KITCHEN WILL FIT INTO YOUR CARAVAN/TRAILER/VEHICLE CONTACT US AND WE WILL ADVISE ON THE SUITABLE OPTIONS WE HAVE AVAILABLE

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