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COMMON QUERIES
DO YOU MAKE CUSTOM KITCHENS, DRAWERS ETC?
WE MANUFACTURE A LARGE VARIETY OF FULLY CUSTOM KITCHENS. CONTACT US WITH A DESIGN AND/OR SKETCH FOR A QUOTE. OUR STANDARD RANGE IS FULL OF FEATURES AND OPTIONS TO SUIT MOST NEEDS. WE ALSO MANUFACTURE CUSTOM DRAWERS. CONTACT US FOR MORE INFORMATION.
WHAT ARE YOUR KITCHENS MADE OUT OF?
OUR KITCHENS ARE MADE FROM MARINE GRADE ALUMINIUM. THEY ARE TIG WELDED FOR STRUCTURAL INTEGRITY AND A PROFESSIONAL FINISH. THE APPLIANCES WE USE ARE FROM REPUTABLE COMPANIES SUCH AS DOMETIC, THETFORD AND SAFIERY. ALL FASTNERS ARE STAINLESS, ALUMINIUM AND/OR ZINC/GAL STEEL FOR STRENGTH AND LONGEVITY. OUR KITCHENS ARE ALL MANUFACTURED IN OUR GYMPIE FACTORY BY SKIILED AND PASSIONATE AUSSIE TRADESMEN AND TRADESWOMEN
HOW IS GAS AND WATER CONNECTED TO THE STOVE AND SINK?
AS STANDARD ALL OF OUR KITCHENS (WITH A GAS STOVE) COME FULLY GAS COMPLIANCED AND READY TO USE. THE KITCHEN IS PLUMBED UP USING COPPER PIPE AND BRASS FITTINGS. THIS GAS LINE IS THEN FASTENED TO THE SIDE OF THE KITCHEN FOR RIGIDITY. WE THEN ATTACH A FLEXI GAS HOSE TO THIS WHICH PLUGS INTO YOUR CARAVAN/TRAILER/VEHICLES GAS SUPPLY. TO USE YOUR KITCHEN IT IS A SIMPLE, QUICK PROCESS OF SLIDING THE KITCHEN OUT, GRABBING THE GAS HOSE OUT FROM THE STORAGE CAVITY UNDER THE REAR OF THE KITCHEN AND PLUGGING IT INTO YOUR GAS SUPPLY. WE ALSO SUPPLY REMOVABLE WATER HOSES AND FITTINGS WITH ALL OF OUR KITCHENS AS STANDARD.
WHAT ARE THE PAYMENT OPTIONS?
WE ACCEPT CREDIT CARDS (with a transaction fee), EFT PAYMENTS, PAYPAL OR CASH ON PICKUP.
WHAT IS YOUR RETURN POLICY/WARRANTY?
WE FOLLOW THE AUSTRALIAN CONSUMER LAWS FOR RETURNS/REFUNDS/REPAIRS. WE OFFER A LIFETIME WARRANTY ON WORKMANSHIP AND 12 MONTHS ON APPLIANCES AND COMPONENTS. WE ALWAYS DO OUR UTMOST TO SUPPORT OUR CUSTOMERS SO IF YOU HAVE AN ISSUE OUTSIDE OF THE WARRANTY TIMEFRAME CONTACT US AND WE WILL ENDEVOUR TO COME UP WITH A SOLUTION FOR YOU. WARRANTY IS BASED ON A BACK TO WORKSHOP BASIS.
CAN YOU INSTALL THE KITCHEN FOR ME?
YES, WE CAN INSTALL YOUR KITCHEN FOR YOU AT OUR GYMPIE WORKSHOP. WE CAN ALSO ARRANGE FITTING FOR YOU THROUGH OUR DISTRIBUTORS IN EACH STATE THROUGHOUT AUSTRALIA. WE ALSO INCLUDE AN INSTALLATION MANUAL WITH OUR KITCHENS SO IT IS A SIMPLE DIY PROCESS TO FIT YOURSELF IF YOU ARE REASONABLY COMPETENT WITH USING HAND TOOLS, MEASURING ETC.
CAN YOU FREIGHT MY PRODUCT?
WE FREIGHT AUSTRALIA WIDE. WE HAVE VERY COMPETITIVE FREIGHT RATES. PLEASE CONTACT US AND WE CAN GET A FREIGHT QUOTE TO YOU. IF YOU ARE ORDERING ON OUR WEBSITE A STANDARD FREIGHT PRICE WILL APPLY.
I LIVE OUTSIDE OF AUSTRALIA. DO YOU EXPORT YOUR PRODUCTS?
YES. WE EXPORT ALL OVER THE WORLD. PLEASE CONTACT US FOR A SHIPPING QUOTE
IS THERE A SHOP IN MY STATE/ AREA WHERE I CAN VIEW YOUR PRODUCTS?
YOU CAN VIEW OUR KITCHENS THROUGH OUR DISTRIBUTORS WHO HAVE OUR KITCHENS ON DISPLAY. CURRENTLY YOU CAN VIEW OUR PRODUCTS AT THE FOLLOWING LOCATIONS:
AUTOBARN BURLEIGH HEADS
AUTOBARN LISMORE
SUNDOWNER RV (MELBOURNE, VICTORIA)
TORQUE CARAVAN SERVICES (CALOUNDRA, QLD)
KOKODA CARAVANS (MELBOURNE, VICTORIA)
YOUR CARAVAN MAN (KAWANA, SUNSHINE COAST, QLD)
WE ARE ALSO LOOKING FOR FURTHER DISTRIBUTORS IN ALL STATES. PLEASE CONTACT US FOR MORE DETAILS
WHERE ARE YOU LOCATED? AND CAN I VIEW YOUR PRODUCTS THERE?
OUR MANUFACTURING FACILITY IS LOCATED IN GYMPIE, QLD. THIS LOCATION IS OUR MANUFACTURING AND FITTING FACILITY. IT IS NOT OPEN TO THE PUBLIC UNLESS A VIEWING/PICKUP/FITTING APPOINTMENT IS PRE-ARRANGED. CALL TO ARRANGE.
WHAT MODEL CARAVANS/ VEHICLES ETC DO OUR KITCHENS FIT IN?
WE HAVE A KITCHEN TO SUIT ALMOST EVERY APPLICATION. THE DIMENSIONS OF OUR KITCHENS ARE NOTED ON THE KITCHEN MODELS ON OUR WEBSITE. IF YOU ARE UNSURE IF A KITCHEN WILL FIT INTO YOUR CARAVAN/TRAILER/VEHICLE CONTACT US AND WE WILL ADVISE ON THE SUITABLE OPTIONS WE HAVE AVAILABLE